3 Questions Dental Practices Should Ask Patients about Customer Satisfaction Metrics
Customer satisfaction metrics is something that every business or organization should consider. It is especially important when it comes to your dental practice. According to Podium, customer feedback should be one of the most important components of your dental practice.
Having a solid customer feedback program for your dental practice will collect the relevant data that is needed to improve your customer service. Your customer satisfaction metrics should be easy and simple for the patient.
Below are 3 Customer Satisfaction Metrics that all dental practices need to be tracking.
Are you Happy and Satisfied?
That may seem like a simple question, but as Dentainment explains, it could be the most important question when it comes to customer satisfaction metrics. Make sure that you get to the point. Ask your patients how satisfied they are with your dental practice.
One of the easiest ways to collect data from customer satisfaction metrics is to send a simple survey after each interaction. Was our dental practice good, satisfactory, or bad? Depending on the patients answer, a follow up email can be sent to resolve a problem or thank them for their customer satisfaction metrics. Use the data compiled to help improve your dental practice.
Would You Recommend our Dental Practice?
Asking your patients if they will or won’t recommend your dental practice helps your dental flow. If they aren’t willing to refer your dental practice to family and friends, you want to find out why. Follow up the survey with an email or phone call. Get one of the team members to contact the unhappy patient to find out what can be done to turn the situation around.
Will You Visit Us Again?
The last question on your customer satisfaction metrics concerns loyalty. How often will your patient return? Loyalty is a great indicator when it comes to the health and well-being of your dental practice. If patients aren’t returning, talk to Dentainment about reassessing your situation when it comes to customer satisfaction metrics.